Terms & Conditions

Welcome to KB Sleepy Time. These Terms and Conditions govern your use of our website and services. By using our website, you agree to comply with these terms. If you do not agree, please do not use our website.

1. About Us
KB Sleepy Time (“we”, “us”, or “our”) provides baby and toddler sleep consultancy services. Our website is located at www.kbsleepytime.co.uk

2. Services

• We offer advice and support on infant sleep, including one-to-one consultations and digital resources.

• Our advice is based on best practices but is not a substitute for medical advice.

• Consultation Call Packages: An in-depth questionnaire must be completed at least 24 hours prior to the consultation call. Sleep plans will be delivered within 48 hours after the call.

• Email Package: Sleep plans will be delivered within 48 hours after the in-depth questionnaire has been completed.

3. Payments & Refunds

• All services must be paid for in advance of the sleep package commencing unless otherwise agreed.

• Payments are processed securely via Stripe if purchased via the website. 

• Refunds are not available once services have commenced, including the delivery of a sleep plan and/or settling technique recommendations.

• Digital products are non-refundable once accessed.

• If you need to reschedule a consultation, please provide at least 48 hours' notice. 

• A package may be postponed for up to one month in the event of illness, teething, or another medical condition affecting your child. If it remains unused after this period, the package will be forfeited to ensure availability for other clients.

• A package may be postponed for up to two weeks from the date the sleep plan and settling techniques are delivered, provided that reasonable support necessary for implementing the plan is unavailable. After this period, if the package remains unused, it will be forfeited to ensure timely service for other clients.

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4. Client Responsibilities

• You acknowledge that our services are for informational purposes only and do not constitute medical advice.

• You are responsible for ensuring that any techniques or recommendations are safe and suitable for your child.

• If your child has underlying medical conditions, you should consult a healthcare professional before implementing any advice.

 

5. Limitation of Liability

• We will not be liable for any indirect, incidental, or consequential damages resulting from the use of our services.

• Advice given is based on best practices, but we cannot guarantee specific outcomes. By using our services, you agree to release us from any claims relating to sleep training methods or techniques applied.

6. Intellectual Property

• All content on our website, including text, graphics, and digital downloads, is the property of KB Sleepy Time.

• You may not reproduce, distribute, or resell any of our content without permission.

7. Privacy and Data Protection

• We process personal data in line with UK GDPR and our Privacy Policy.

• Any information provided by you will be stored securely and used only for the purposes of delivering our services.

8. Third-Party Links

• Our website may contain links to third-party websites.

• We are not responsible for the content or privacy policies of these external sites.

9. Changes to Terms

• We reserve the right to update these Terms and Conditions at any time.

• Continued use of our website after changes are posted constitutes acceptance of the revised terms.

10. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

11. Contact Information
If you have any questions about these terms, please contact us at:
Email: kbsleepytime@gmail.com
Address: 7 Ravelin Close, Fleet, GU51 1JP